Privacy Policy

1. Introduction & Operator

MobileCarWashMiami.com is operated from Miami, Florida ("Operator," "we," "us," or "our"). The Site is a referral network and online directory that connects vehicle owners with independent third-party mobile car wash and detailing service providers ("Vendors"). This Privacy Policy applies to all information we collect through the Site, by phone, by SMS, by email, by chat, or through any contact form on the Site.

If you have any questions about this Privacy Policy, contact us through our contact page, by email at mobilecarwashmiamifl@gmail.com, or by phone at (305) 306-4882.

2. Interpretation & Definitions

Capitalized terms have the meanings set forth below. Definitions apply equally to singular and plural forms.

• You — the individual accessing or using the Site, or the legal entity on whose behalf such individual is acting.
• Operator (also "we," "us," "our") — the owner of MobileCarWashMiami.com.
• Site — the MobileCarWashMiami.com website and all associated subdomains, mobile experiences, and connected systems.
• Vendor — any independent third-party mobile car wash, detailing, ceramic coating, or related service provider listed on or referred through the Site.
• Service Provider — any natural or legal person who processes data on Operator's behalf, including hosting providers, analytics providers, email and SMS platforms, call-tracking platforms, and ad networks.
• Personal Data — any information that identifies, relates to, describes, references, or could reasonably be linked, directly or indirectly, with you. For purposes of the CCPA, Personal Data has the meaning set forth in Cal. Civ. Code § 1798.140.
• Usage Data — data collected automatically through your use of the Site (for example, IP address, browser type, pages visited, time spent on pages).
• Cookies — small files placed on your computer or mobile device by a website.
• Do Not Track ("DNT") — a web-browser preference that signals a user's preference not to be tracked across websites.
• Sale — for purposes of the CCPA, selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating Personal Data to a third party for monetary or other valuable consideration.

3. Information We Collect

Personal Data you provide. When you submit a service request, fill out a contact form, request a quote, call us, text us, email us, or use any interactive feature of the Site, we may collect:

• First and last name;
• Email address;
• Phone number (mobile and/or landline);
• Mailing address, city, state, ZIP code;
• Service-location address (home, office, parking lot, or other);
• Vehicle make, model, year, color, condition, and any package or add-on requested;
• Description of the service requested, photos or videos you upload, and any related notes;
• Any other information you choose to provide.

Phone-call data. When you call us or any number displayed on the Site, we (and our Service Providers) may collect your caller ID, phone number, name, geographic area, call duration, time/date, and — as disclosed in our Terms of Service — the contents of the call itself, which may be monitored, recorded, and retained for quality assurance, training, lead-verification, dispute resolution, fraud prevention, and legal compliance. By placing or continuing a call, you provide your express consent to such monitoring and recording under Florida Statutes § 934.03 and any other applicable federal or state law.

Usage Data. We automatically collect certain information when you visit the Site, including IP address, browser type and version, operating system, device identifiers, referring URL, pages viewed, time and date of visit, time spent on pages, click and scroll behavior, and other diagnostic data.

Information from third parties. We may receive information about you from Vendors (for example, confirmation that they completed a service), from advertising and analytics partners, from public sources, and from your interactions with our social-media pages.

4. How We Use Your Information

We use Personal Data and Usage Data for the following purposes:

• To match you with one or more Vendors capable of fulfilling your service request;
• To contact you about your service request, schedule, or follow-up;
• To send appointment confirmations, reminders, status updates, and customer-service messages;
• To send marketing communications, special offers, and information about other services we offer (subject to your opt-out rights);
• To operate, maintain, secure, and improve the Site;
• To analyze traffic, measure advertising performance, and understand how visitors use the Site;
• To detect, prevent, and respond to fraud, abuse, security incidents, and unlawful activity;
• To comply with legal obligations and enforce our agreements;
• To carry out any other purpose disclosed to you at the time we collect the information.

5. Cookies & Tracking Technologies

We and our Service Providers use cookies, web beacons, pixels, tags, scripts, local storage, and similar technologies (collectively, "Cookies") to operate the Site, recognize you across visits, measure performance, and deliver targeted advertising. You can instruct your browser to refuse all Cookies or to alert you when a Cookie is being sent — but if you reject Cookies, some parts of the Site may not function correctly.

We use both session Cookies (deleted when you close your browser) and persistent Cookies (which remain on your device until they expire or you delete them). The categories of Cookies we use include:

• Necessary / Essential Cookies — required for core functionality such as authentication, form submission, and load balancing. Without these, the Site cannot function.
• Cookies-Notice / Acceptance Cookies — track whether you have accepted the use of Cookies on the Site.
• Functionality Cookies — remember your preferences and selections (for example, prior service-area selection or recently viewed services).
• Tracking & Performance Cookies — administered by third parties to track traffic, measure ad performance, and serve interest-based ads. These Cookies may directly or indirectly identify you.

You can opt out of many advertising-related Cookies through the Network Advertising Initiative at networkadvertising.org/choices, the Digital Advertising Alliance at aboutads.info/choices, the Digital Advertising Alliance of Canada at youradchoices.ca, or the European Interactive Digital Advertising Alliance at youronlinechoices.eu.

6. Sharing With Vendors (Referral Network)

The core purpose of the Site is to connect you with independent mobile car wash and detailing Vendors. When you submit a service request, we share your name, contact details, service-location address, vehicle information, and service-request details with one or more Vendors so they can quote, schedule, and perform the requested work. Once your information has been transmitted to a Vendor, that Vendor controls and uses your information under its own privacy practices, which may differ from ours. We are not responsible for the privacy practices of any Vendor, and we strongly encourage you to review each Vendor's privacy policy before engaging them.

Multiple Vendors may receive and respond to your request. Depending on Vendor availability, your geographic location, the type of service requested, and other factors, more than one Vendor may receive your inquiry and contact you separately by phone, SMS, or email. By submitting a service request, you consent to being contacted by each Vendor that receives your inquiry. If you do not wish to be contacted by additional Vendors after speaking with the first one, you must notify each Vendor directly to opt out of their communications, and you may also contact us through our contact page so we can mark your inquiry as closed in our system.

7. Sharing With Service Providers

We share Personal Data and Usage Data with Service Providers that perform tasks on our behalf, subject to confidentiality and use restrictions. Categories of Service Providers include:

• Hosting, security, and content-delivery providers;
• Analytics providers (such as Google Analytics);
• Email and SMS delivery platforms;
• Call-tracking, dynamic-number-insertion, voicemail, and AI-receptionist platforms;
• Form-submission and customer-relationship platforms;
• Advertising and remarketing networks (such as Google Ads, Microsoft (Bing) Ads, and Meta);
• Fraud-prevention and abuse-detection vendors;
• Professional advisors (lawyers, accountants, auditors, insurers).

8. Business Transfers

If Operator is involved in a merger, acquisition, financing, asset sale, reorganization, or bankruptcy, your Personal Data may be transferred to the successor or acquiring entity. We will provide notice on the Site before any such transfer if your Personal Data becomes subject to a materially different privacy policy.

9. Legal Disclosures

We may disclose Personal Data when we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, subpoena, court order, or other legal process;
• Respond to valid requests from public authorities (including state or federal law enforcement and regulatory agencies);
• Protect the rights, property, or safety of Operator, our Vendors, our users, or the public;
• Investigate or prevent fraud, abuse, or violations of our Terms of Service;
• Establish, exercise, or defend legal claims.

10. Data Retention

We retain Personal Data only for as long as is reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We retain Usage Data for a shorter period, except where extended retention is required for security, fraud prevention, or legal compliance. Phone-call recordings are typically retained for the period set by our call-tracking provider, after which they are automatically deleted unless we are legally required to preserve them or they are needed to investigate a specific incident.

11. International Data Transfer

Your information, including Personal Data, is processed at our operating location in the United States and at the locations of our Service Providers. By using the Site or submitting Personal Data, you consent to the transfer and processing of your Personal Data in the United States, where data-protection laws may differ from those of your jurisdiction. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

12. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect Personal Data against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your Personal Data. You are responsible for keeping your account credentials, devices, and email accounts secure.

13. Analytics

We use third-party analytics services to monitor and analyze use of the Site.

Google Analytics is a web-analytics service offered by Google Inc. Google uses the data collected to track and monitor use of the Site and may share that data with other Google services. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout. For more information, visit Google's privacy policy at policies.google.com/privacy.

14. Email Marketing

We may use your email address to send newsletters, special offers, service updates, and other promotional communications related to mobile car wash and detailing services. You may opt out at any time by clicking the unsubscribe link at the bottom of any marketing email or by contacting us through our contact page. We adhere to a permission-based email policy and do not sell or rent our email lists.

15. SMS Marketing & TCPA Consent

By providing your mobile phone number, you expressly consent under the Telephone Consumer Protection Act ("TCPA") to receive SMS and text messages from Operator and our Vendors, including automated messages regarding booking confirmations, appointment reminders, service updates, and promotional offers. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time, or reply HELP for support. You may also opt out by contacting us through our contact page.

16. Behavioral Remarketing

We use remarketing services to advertise on third-party websites after you visit the Site. We and our third-party vendors use Cookies to inform, optimize, and serve ads based on your past visits to the Site.

Google Ads (AdWords) Remarketing is provided by Google Inc. You can opt out of personalized Google Display Network ads by visiting google.com/settings/ads. Google's privacy policy is at policies.google.com/privacy.

Microsoft (Bing) Ads Remarketing is provided by Microsoft Inc. You can opt out at Microsoft's personalized-ads page. Microsoft's privacy statement is at privacy.microsoft.com.

Meta (Facebook & Instagram) Remarketing is provided by Meta Platforms, Inc. You can learn about interest-based advertising on Meta at facebook.com/help/164968693837950 and opt out at facebook.com/help/568137493302217. Meta's data policy is at facebook.com/privacy/explanation.

17. CCPA Privacy Rights (California Residents)

If you are a California resident, the California Consumer Privacy Act ("CCPA") gives you the following rights regarding your Personal Data:

• Right to notice. You must be properly notified of what categories of Personal Data are collected and the purposes for which they are used.
• Right to access / right to know. You may request that we disclose what Personal Data we have collected about you in the past 12 months, the sources, the business or commercial purposes, the categories of third parties with whom we shared it, and the specific pieces of Personal Data we hold.
• Right to delete. You may request that we delete Personal Data we collected from you, subject to certain exceptions (for example, completing a transaction, complying with a legal obligation, or detecting security incidents).
• Right to opt out of sale. You have the right to direct us not to sell your Personal Data. See Section 18 below.
• Right to non-discrimination. We will not deny services, charge different prices, or provide a different level of service because you exercised any CCPA right.

How to exercise your CCPA rights. Submit a verifiable request through our contact page with the subject line "CCPA Request," or email mobilecarwashmiamifl@gmail.com. We will need to verify your identity and your residency before responding. We will disclose and deliver the required information free of charge within 45 days of receiving a verifiable request, extendable once by an additional 45 days when reasonably necessary, with prior written notice to you.

You may also designate an authorized agent to make a request on your behalf, in which case we may require written authorization and verification of the agent's authority.

18. Do Not Sell or Share My Personal Information

We do not sell Personal Data for monetary consideration. However, our use of advertising and analytics partners (such as Google Ads, Microsoft Ads, and Meta) may constitute a "sale" or "sharing" of Personal Data as those terms are broadly defined under the CCPA and the California Privacy Rights Act ("CPRA"). To opt out of such sales and shares, please visit our Do Not Sell or Share My Personal Information page.

19. "Do Not Track" (CalOPPA)

The Site does not currently respond to "Do Not Track" ("DNT") browser signals, because no industry-wide standard for honoring DNT has been adopted. Some third-party websites may keep track of your browsing activities even after you have set DNT in your browser preferences. You can enable or disable DNT by visiting the preferences or settings page of your web browser.

20. Children's Privacy (COPPA)

The Site is not directed to, and we do not knowingly collect Personal Data from, children under the age of 13. If you are a parent or guardian and believe that your child under 13 has provided us with Personal Data, please contact us through our contact page and we will take steps to delete that information from our systems. We may also limit how we collect, use, and store information from users between 13 and 18 years old.

21. Links to Other Websites

The Site contains links to Vendor websites, social-media pages, mapping services, and other third-party sites. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party site. Your use of any third-party site is at your own risk and governed by that site's terms and privacy policy.

22. Errors, Corrections & Changes

We do not represent or warrant that the Site will be error-free, free from viruses or other harmful components, or that any errors will be corrected. We do not represent or warrant that the information available on or through the Site will be correct, accurate, timely, or otherwise reliable. We may make changes to the features, functionality, or content of the Site at any time. We reserve the right, in our sole discretion, to edit or remove any documents, information, or other content appearing on the Site.

23. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date at the top. We may also notify you by email or by a prominent notice on the Site before the change becomes effective. You are encouraged to review this Privacy Policy periodically. Your continued use of the Site after any change becomes effective constitutes your acceptance of the updated Privacy Policy.

24. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our privacy practices, contact us:

• By contact form: our contact page
• By email: mobilecarwashmiamifl@gmail.com
• By phone: (305) 306-4882